(520) 213-0631

Scott.Hancock@nau.edu

3200 S. Litzler #2-206

Flagstaff, AZ 86001

Scott Hancock

Experience	2000–Present Babbitt Admin., NAU Flagstaff, AZ Support Systems Analyst, Senior Duties and Responsibilities: § Manage complete computing needs for 70 NAU executives, including the University President, Vice President, and Provost. § Provide direction and technical management of projects; evaluate progress and correct programs as needed. § Establish and implement new IT plan and budget for the entire building. § Coordinate the activities of subordinates. § Report directly to the NAU Vice President for Administration. § Set up new building server for network file sharing and printing services. § Create and maintain new help desk database software for problem logging and tracking. § Develop, implement, and provide training services to academic and other campus users.
	1994–Present College of Business, NAU Flagstaff, AZ Support Systems Analyst Duties and Responsibilities: § Supervise 5 Support Technicians. § Administer complete computing needs for a 250-node network. § Configure and administer lab software, restoration procedures, and security for 5 unique, Windows-based computer labs on a Novell network. § Provide technical assistance and training to system users. § Install and troubleshoot networking software and operating systems. § Liaison with vendors to obtain repairs, upgrade, hardware, and software. § Track problems and follow-up to insure quality of solution.
	Support Technician Duties and Responsibilities: § Maintained hardware and software configurations in computer labs. § Administered server and client configuration on a Novell network. § Developed a proficiency in batch file programming (.BAT). § Recommended technical and procedural design for all workstations. § Provided computer technical support and training for faculty and staff.
	1994 Rycom Computers Phoenix, AZ Computer Technician § Performed PC hardware and software upgrades and installation. § Installed complete building wiring for network installation. § Analyzed personal system problems to suggest resolution. § Provided onsite technical support for 700+ computers on the Arizona State University main campus.
	1992–1993 HT Computers, Inc. Mesa, AZ Computer Technician § Consulted with users to define system requirements and verify preliminary design. § Developed skill in communicating technical matters effectively. § Developed working knowledge of computer configuration procedures. § Developed ability to troubleshoot basic hardware, software, and networking problems.
Education	1993–Present Northern Arizona University Flagstaff, AZ § Bachelor of Science in Electrical Engineering. § Student in NAU supervisor training courses. § Attendee of Novell (CNE track) and Microsoft (MCSE track) classes. § Attendee of Oracle Database Administration training. § Attendee of Advanced Microsoft Access database administration.
Certifications/ Affiliations	§ Microsoft Certified Systems Engineer (MCSE). § Microsoft Certified Professional +Internet (MCP+I). § Certified Novell Administrator (CNA). § A+ Certified Technician. § Institute for Electronic and Electrical Engineers member (IEEE). § Phoenix NetWare Users Group member (PNUG).
Software Expertise	§ Microsoft DOS, Windows 3.x, Windows 9x, and Windows NT workstation/server. § Microsoft Access, Word, Excel, PowerPoint, Internet Information Server 3.0 and 4.0, and FrontPage. § Quattro Pro, Word Perfect, and PageMaker. § Novell NetWare 3.x, IntranetWare 4.x, and NetWare 5.x. § Novell GroupWise (16-bit and 32-bit). § ImageCast lab imaging software. § Ventana GroupSystems group meeting software.
Interests	§ Computers, fishing, camping, hiking, racquetball, mountain biking.